Brands


Expertise


"Italiantouch creates and develops unique, custom-tailored e-commerce services and logistic hubs in the main worldwide luxury markets. Its mission is to offer customised end-to-end solutions to maximize online sales, creating and developing technological platforms with an excellent quality standard."


CUSTOMER EXPERIENCE

ux / user experience

seo

cross device optimization

innovation

performance focus

BUSINESS INTELLIGENCE

data analysis

advanced reporting

business planning & strategy

sales budget development

LOGISTICS & CUSTOMER SERVICE

3 hub

express delivery

same day delivery

packaging

7 languages

multichannel approach

INFORMATION TECHNOLOGY

international secure payments

front end development

order management

data warehouse

PRODUCTION

photoshooting

photo editing

copywriting & localization

About


Italiantouch is the Digital Service Provider of Tod's group brands - Hogan, Tod's, Fay and Roger Vivier - aimed at ensuring an online service that reflects excellence and high quality. Italiantouch was founded in 2012 with the objective to create and manage the development of e-commerce. It maintains the highest quality, artisanal know-how and a refined style of the brands it serves. It constantly monitors the level of service to ensure it is always efficient and that it guarantees the highest standard of assistance to the customer. It gives the customer a unique online shopping experience.

Markets

Based in Milan, Italiantouch offers a service to Europe since 2013. In July 2013 it expanded its activity towards the United States with a headquarter in New York. In 2015 Italiantouch opened its new offices in Shanghai. The digital hub has 3 logistic centres and a distribution net that covers 33 countries, each one with a personalized approach. Italiantouch is currently expanding towards the rest of the Asian market.

The Team

The Italiantouch team involves experts in various fields who are able to entirely develop all the phases of the commercial activity: from technical development to customer care, in order to guarantee a unique online shopping experience thanks to the impeccable customer care, the quick delivery service and the tailored services.

Offices


NY

NEW YORK - Usa

450 WEST 15TH STREET - SUITE #501 NEW YORK, NY 10011

MIL

MILANO - Italy

headquarter

VIA ANDREA SOLARI, 37C 20144, MILANO

SHA

SHANGHAI - China

45F, WHEELOCK SQUARE, NO.1717, WEST NANJING RD — SHANGHAI